Refund policy
At Diggers Landscape Supplies, we want you to be completely satisfied with your purchase. If you need to return an item, please read our policy below to ensure a smooth process.
Returns & Exchanges
We accept returns and exchanges on eligible items within 7 days of purchase, subject to the following conditions:
✅ Product must be in original condition – Unused, unopened, and in its original packaging.
✅ Proof of purchase required – Receipt or order confirmation must be provided.
✅ Return method – Items must be returned in person.
🚫 Non-Returnable Items:
- Bulk materials (e.g., soil, sand, mulch, gravel)
- Delivered items and materials
- Special orders and custom-cut products
- Opened or used items
- Sale or clearance items
Refunds
Approved refunds will be processed to the original payment method after the returned item is received and inspected.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery or collection. We’ll arrange a replacement or refund where necessary.
📸 Tip: Take photos of the item and packaging before getting in touch so we can assist you faster.
How to Start a Return
- Contact Us – Reach out via our Contact Page with your order details.
- Return the Item – Bring it back to the store, or arrange a return with our team.
- Get Your Refund or Exchange – Once approved, we’ll process your refund or provide a replacement.
If you have any questions about our refunds and returns policy, feel free to contact us—we’re here to help!
